T. D. Williamson, Inc.

Manager, Field Operations

Posted Date 2 months ago(2021-11-07 9:00 PM)
Posting Title
Manager, Field Operations
Position ID


Direct and manage all activities of Field Service operations at assigned service facility, in compliance with approved policies, and execute business development and improvement plans / initiatives.


Quality, HSE Standards (25%)

  • Demonstrate TDW Safe.
  • Ensures HSE policies and procedures are followed, and the facilities comply with company, local, and governmental safety regulations.
  • Actively supports the Corporate HSE initiative by holding regular HSE meetings, maintaining a safe work environment, and promoting the use of PPE and safe work habits for employees, in compliance with the Corporate HSE plan.
  • Participates in emergency drills, training, and planning, leading efforts where and when needed.
  • Reports incidents and near misses (TDW Now), participates in investigations, and initiates corrective actions as necessary. Participates in shop and field visits, capable of 5 Why and Root Cause analysis.
  • Ensures compliance with established quality control/assurance procedures, while staff is performing field work, and addresses issues with internal and external personnel.
  • Communicates quality-related feedback and drives the use of Non-Conformance Reporting (NCR).
  • Manages and leads safety and quality continuous improvement initiatives.

Operational excellence (35%)

  • Assists in the development and implementation of the operational business plans, strategies and organization design that are consistent with short- and long-term objectives of TDW.
  • Ensures compliance with OSHA, DOT and other regulations.
  • Directs all equipment maintenance, shipments, and inventory management, ensuring streamlined work actives and successful job execution,
  • Provides technical information to customers and maintains a high level of customer satisfaction.
  • Ensures accurate and timely submission of all field reports/paperwork, time sheets and expenses ensuring alignment to company policy and practice.
  • Ensures that employees are properly trained, and necessary certifications are kept up to date.
  • Formulates and manages operating budget and executes capital plan to maximize return on investment.

Continuous Improvement / Business Development (20%)

  • Drives a high level of customer confidence by providing technical support, understanding their needs, and developing best practices to drive successful customer satisfaction.
  • Prepares monthly reports to management regarding Service Center activities, operations, and continuous improvement and business development opportunities.
  • Leads continuous improvement processes within the team.
  • Assists in business development and planning activities as well as process and policy development.

Team management (20%)

  • Selects, manages, evaluates, motivates, and develops employees to ensure a qualified workforce necessary to meet Company objectives while complying with EEO and Affirmative Action guidelines or foreign employment guidelines as applicable.
  • Able to work in a Matrixed environment.
  • Needs to be a leader (lead by example) and change agent.
  • Capable of taking the team to the next level of performance.
  • Conducts performance reviews in accordance with the Performance Management Program, providing fair and accurate assessments of employee performance, training needs, areas for improvement, and possibility of future growth within the organization and aligns across the region and Western Hemisphere.
  • Develops a positive team dynamic to ensure high performance.


  • Bachelor’s degree in engineering, business administration, or any combination of education and experience, which would provide an equivalent background.
  • Minimum 5 years of diversified business-related experience, including management responsibility leading a field operations team.
  • Pipeline industry experience and HT&P technology background strongly preferred.
  • Good leadership and organizational capabilities with proven ability to effectively lead and manage others.
  • Change agent, team builder.
  • Knowledge of Health, Safety and Environment requirements (field and facility)
  • Capable of building expanding the role and sphere of influence.
  • Financial, revenue forecasting, budget / cost management, and operational planning experience.
  • Ability to exercise sound judgment.
  • Ability to multi-task in a fast-paced environment.
  • Available via company cell phone after regular hours and during weekends & holidays.
  • Excellent verbal and written communication abilities.
  • Fluent in French not necessary but preferred.
  • Presentation and computer skills
  • Required travel 15-25% (within Canada and US)


NOTE: This position is a DOT position and is considered to be safety sensitive 


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