T. D. Williamson, Inc.

  • Technical Inside Sales Representative II

    Posted Date 2 weeks ago(2019-01-09 10:11 AM)
    Position ID
    United States
  • Overview

    Ensure customer technology and service requirements have been correctly identified and commit TDW resources to ensure quality execution and customer satisfaction. 


    • Processes orders with accurate pricing and part numbers in a timely manner
    • Communicates with other departments to meet the customers’ delivery requirements
    • Ensures accuracy of bill-to and ship-to addresses for customers
    • Reviews order for credit terms and payment with ISR and Credit Manager
    • Negotiates shipping terms and methods
    • Identifies tax codes and commission allocations
    • Maintains and communicates special pricing agreements between Outside Sales and the customer
    • Enforces pricing, as defined TDW pricing policies and guidelines
    • Keeps Outside Sales Representatives apprised of any and all customer request changes
    • Negotiates contracts with daily requests, annual blanket orders, and large projects, with Outside Sales and select customers, Manages emergency phone during off-hours on a rotating basis
    • Implements and maintains product price adjustments as directed
    • Stays apprised of all TDW products: obsolete, current, and new product releases
    • Develops, maintains, utilizes, and enforces knowledge of TDW operational procedures, including acceptable Terms and Conditions (both legal and commercial) to customers and Outside sales
    • Develops and maintains knowledge of TDW manufacturing processes, and then communicates that knowledge appropriately, Stays apprised of industry design codes and market trends, including competitive
    • Ensures that the teams’ Terms and Conditions for quotations and orders are in compliance with TDW standards
    • Obtains customer requirements for Engineered to Order (ETO) requests from OSR’s and customers,
    • facilitates continued communication between OSR’s and customers regarding ETO’s, and inputs ETO information into ETQ system
    • Assists TDW customers and colleagues define which TDW product or group of products best address the customers’ operational requirements
    • Works with other TDW departments and personnel to enable effective coordination and resolution of all customer issues such as change orders, complaints, returns, repairs, literature requests, order expedition, and shipment tracking
    • Ensures that all correspondence and communication, written and verbal, with customers are professional and accurate, Coordinates with Shipping to ensure and confirm proper delivery
    • Creates special invoices and prepares required data packages for customers
    • Ensures all contracts and practices are in compliance with Legal and TDW policies and procedures
    • Leads projects, as assigned by the department supervisor, manager, or designee
    • Participates in continuous improvement initiatives, utilizing Lean Six Sigma methodology


    • Bachelor Degree in business or engineering discipline required, or Associate Degree with either 3-4 years of experience as a Jr. Inside Sales Representative with TDW or 5-7 years of industry experience in design, field services, or manufacturing
    • Ability to understand mechanical products and functions along with engineering terminology and industry design codes
    • Ability to thrive in a team environment
    • Ability to function in high-stress, customer situations with short lead time
    • Ability to manage multiple tasks simultaneously under strict deadlines
    • Good interpersonal, written, presentation, and verbal communication skills
    • Ability to present information to large groups of people in a variety of settings
    • Intermediate CRM/ERP database skill
    • Intermediate personal computer, database, MS Office, other electronic means of communication
    • Knowledge of international shipping regulations and processes, preferred
    • Foreign language speaking and writing skills preferred


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