T. D. Williamson, Inc.

  • Manager, Field Operations

    Posted Date 2 weeks ago(2018-04-06 5:26 PM)
    Position ID
    United States
  • Overview

    Direct and manage all activities of Field Service operations at assigned service facility, in compliance with approved policies, and execute business development and improvement plans / initiatives.


    Quality, HSE Standards (25%)

    • Ensures HSE rules and procedures are followed and the facilities comply with company, local, and governmental safety regulations,
    • Actively supports the Corporate HSE initiative by holding regular HSE meetings, maintaining a safe work environment, and promoting the use of PPE and safe work habits for employees, in compliance with the Corporate HSE plan,
    • Participates in emergency drills, training, and planning,
    • Reports incidents, participates in investigations, and initiates corrective actions as necessary,
    • Ensures compliance with established quality control/assurance procedures, while staff is performing field work, and addresses issues with internal and external personnel,
    • Communicates quality-related feedback to all employees,
    • Manages and leads safety and quality continuous improvement initiatives;

    Operational excellence (35%)

    • Ensures compliance with DOT, ITAR, and other regulations,
    • Directs all equipment maintenance, shipments, and inventory management, ensuring streamlined work actives and successful job execution,
    • Provides technical information to customers, in order to maintain a high level of customer satisfaction,
    • Ensures that Field Technicians submit complete and accurate field documentation, time sheets, and field reports,
    • Manages Field Technician schedules and approves all expense reports, ensuring alignment to company policy and practice,
    • Ensures that employees are trained to perform job duties and necessary certifications are kept up to date;

    Continuous Improvement / Business Development (20%)

    • Prepares and manages an operating budget and adheres to approved budget guidelines,
    • Drives a high level of customer confidence by providing technical support, understanding their needs, and developing best practices to drive successful customer satisfaction,
    • Prepares monthly reports to management regarding Service Center activities, operations, and continuous improvement and business development opportunities,
    • Leads continuous improvement processes within the team,
    • Assists in business development and planning activities as well as process and policy development;

    Team management (20%)

    • Selects, manages, evaluates, motivates, and develops employees to ensure a qualified workforce necessary to meet Company objectives while complying with EEO and Affirmative Action guidelines or foreign employment guidelines as applicable, 
    • Conducts performance reviews in accordance with the Performance Management Program, providing fair and accurate assessments of employee performance, training needs, areas for improvement, and possibility of future growth within the organization,
    • Develops a positive team dynamic to ensure high performance.



    • Bachelor’s degree in engineering, business administration, or any combination of education and experience, which would provide an equivalent background,
    • Minimum 5 years of diversified business-related experience, including management responsibility where leading a field operations team,
    • Pipeline industry experience and HT&P technology background strongly preferred,
    • Good leadership and organizational capabilities with proven ability to effectively manage others,
    • Financial, revenue forecasting, budget / cost management, and operational planning experience,
    • Demonstrated experience implementing Lean Six Sigma principles and methodologies,
    • Ability to exercise sound judgment,
    • Ability to multi-task in a fast-paced environment,
    • Ability to obtain and maintain ITAR clearance,
    • Ability and willingness to carry a cell phone be available after regular hours and during weekends & holidays,
    • Excellent verbal and written communication abilities,
    • Required travel 10-15%.


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