T. D. Williamson, Inc.

  • Commercial Operations Specialist

    Posted Date 4 weeks ago(2018-03-29 3:25 AM)
    Position ID
  • Overview

    Provide sales support for any request related to the Inline Inspection products and services, and ensure customer requirements are correctly identified and TDW commits and assigned resources to ensure delivery to customer satisfaction.


    Preparation of quotations (40%)


    • Receives and processes client requests in a timely manner,
    • Analyzes the request from a technical point of view and liaises with the Engineering department for non-standard products and/or the Project Managers as needed,
    • Participates in the commercial review handled by the Sales Manager,
    • Ensures, together with the Centre of excellence, alignment with customers’ requirements.
    • Evaluates project costs and resources availability.
    • Develops the commercial and technical proposal and submits it to the customer;

    Contract review and handover process (30%)


    • At order receipt, proceeds with the contract review before entering data in the IT system and discusses all discrepancies with the customer,
    • Liaises with Engineering and the Customer to follow up on the approbation process of the plans if applicable,
    • Checks conformity and acceptability of the commercial and legal terms (incl. letter of credit) with the other departments involved,
    • Conducts handover meeting with the Centre of excellence or alternatively complete the handover document;

    Organization of order fulfilment and invoicing (30%)


    • Handles the order acknowledgement process and follows up with Centre of Excellence or Project Manager on all deliverables,
    • Ensures collection and approval of all required order documentation (HSE, quality, shipping, etc.) to be sent to the customer,
    • Provides necessary inputs to the CoE for transport arrangement and confirms delivery,
    • Send invoices to the customer.
    • Reports claims and transmits them to the appropriate functional departments, and prepares credit notes.


    • Bachelor degree in commerce with minimum five years of experience in a similar role, or master degree,
    • Strong commercial and interpersonal skills,
    • Fluent in English and other regional languages as needed,
    • IT literate,
    • Strong organization skills and rigor.


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