T. D. Williamson, Inc.

  • Senior Collections Coordinator

    Posted Date 4 weeks ago(2018-03-28 12:52 PM)
    Position ID
    United States
  • Overview

    Supports the company’s cash flow objectives and customer service expectations of excellence by managing the assigned collection portfolio in an advanced manner.


    • Responsible for the fast-paced collections of designated portfolio: upwards of $10MM 
    • Responsible to maintain acceptable aging levels 
    • Manage collection notes on an advanced level 
    • Works with supervisor to resolve core issues with accounts 
    • Accountable to meet with supervisor weekly to discuss performance metrics 
    • Works consciously with sales representatives and customer service on resolution of disputes 
    • Determines the frequency and type of collection activity to be initiated against past-due customers 
    • Develops written procedures to support collection process on assigned portfolio and ensures appropriate collection activities are followed in sequence


    • Minimum 8 years Business to Business collections experience required 
    • Experience in handling high dollar portfolios and highly visible transactions 
    • Proven understanding the collections role plays in cash flow management 
    • Proven understanding of excellence in customer service 
    • Experience tracking and resolving issues core issues 
    • Computer literate with Microsoft Excel and Word at the Intermediate Level 
    • Ability to exercise tact and discretion when handling confidential information is a requirement, 
    • Must be able to negotiate payment terms most favorable to TDW while maintaining customer loyalty, 
    • Excellent communication skills, both written and verbal, 
    • Credit review experience a plus 
    • Computer literate, with Microsoft Word, Excel and Outlook capabilities at the Intermediate level, 
    • Spanish verbal and/or written skills would be a plus.


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