T. D. Williamson, Inc.

  • fulfillment coordinator

    Posted Date 2 weeks ago(2018-03-12 7:12 AM)
    Position ID
  • Overview

    The Fulfillment Coordinator is responsible for coordinating customer sales orders to ensure on time delivery.


    Sales order coordination (95%)


    • Enters the sales order into the ERP system and ensures that all information is correctly entered, to give visibility to the rest of the departments,
    • Updates and maintains the ERP system at the Sales Order level and ensures with Production and Purchasing that the Confirmed Ship dates and Adjusted Ship dates are accurate and communicated to the customer, and take appropriate actions if changes occur,
    • Liaises with Finance and Logistics departments to facilitate the processing of documentary credits (Letter of credits, bank guarantees),
    • Pulls Order Acknowledgments from AX and send to the Commercial Operations Department for validation,
    • Liaises with Production and Purchasing departments in order to find solutions to any delays or issues concerning a sales order, and provides regular updates to customers on status of their order,
    • Maintains an overview of the assigned orders and communicates to the Production the urgencies of the organization,
    • Informs Commercial Operations Department of delays and follows up on action plans to reduce delays.

    Returns and concern handling (5%)

    • Coordinates the return of goods for repair process and liaises with Quality department to deal with customer concerns.


    • Bachelor degree combined with minimum 3 years’ experience in a similar role,
    • Excellent interpersonal and communication skills,
    • Experience in planning is a plus,
    • Strong IT skills including good working knowledge of ERP systems, e.g. Microsoft Dynamics (AX) is a plus,
    • Ability to interact with people from different cultures,
    • Good organization skills, initiative taker and multitasking,
    • Fluent in English and any other European languages.


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