T. D. Williamson, Inc.

Senior Manager, Operations

Posted Date 1 month ago(2018-01-15 9:03 AM)
Position ID


Lead all inside sales and project management activities delivered by the team across the region for the assigned business line, ensuring appropriate processing of all orders and management of the projects in a highly professional and customer-focused way in compliance with customer requirements, contractual obligations and TDW standards.


Planning & liaison at leads and prospects stage (15%)


  • Co-ordinates the Business Development Managers & Salesforce at the front-end with the Manufacturing & Service Operations teams at the back-end to ensure that all teams are aligned in seeking to progress the right opportunities through the sales funnel.
  • Evaluates Demand Order Estimates to help effective Sales & Operational Planning that both prepares the business for forthcoming orders, helps to drive adequate inventory and level-load utilisation across Manufacturing & Service Operations teams and assists in effective business forecasting.


Customer service at develop, propose and negotiate stage (25%)

  • Delivers timely, compliant & compelling proposals to the Salesforce that serve as effective vehicles to set-out the offered solution, provide a basis for negotiation and pave the way for a smooth and unequivocal handover of a secured order.
  • Secures the appropriate advice, method statements and accountable cost-estimates and lead times from the Manufacturing & Service Operations teams to ensure that opportunities are well specified and the foundations for cost-control are in place from the outset.
  • Oversees commercial & contract reviews, working with Legal & other departments, to ensure that risk & exposure is known & contained.


Execution (40% at the Handover & Delivery Stages)

  • Defines, oversees & implements a handover process to mark the transition between quote-to-order and order-to-cash for each secured win, including the appropriate phasing of backlog & clear linking of customers to their responsible TDW counterpart.
  • Ensures that team members, whether from their own team or shared from the Manufacturing & Service Operations teams, are clearly appointed and accountable for each individual order that is to be fulfilled.
  • Re-affirms commitment from the Manufacturing & Service Operations teams to deliver according to the agreed schedule and to the estimated cost, with clear protocols to manage & correct exceptions.
  • Tracks order execution to ensure that fulfilment is compliant on all parts and the exceptions are well documented in a manner that can avoid controversy in revised plans or charges.
  • Ensures that nonstandard products orders are being handled and delivered by Engineering as per order to Manufacturing.
  • Plans and coordinates Supply Chain from the plant to the end customer.
  • Performs project reviews and ensures appropriate feedback loop inside the organisation.

Completion management at invoicing and review stages (10%)


  • Monitors and updates backlogs.
  • Supervises the completion of tasks in a compliant manner to trigger the invoicing & collections process, with each invoice tagged and tracked according to the agreed payment terms.
  • Manages requests for variation of order and upsell opportunities.
  • Tracks the Accounts Receivables process, with clear metrics in place and team goals aiming towards continuous improvement & financial discipline, and takes necessary actions to collect cash.

Team Management (10% throughout)

  • Selects, manages, evaluates, motivates and develops employees to ensure a qualified workforce necessary to meet Company objectives while complying with EEO and Affirmative Action guidelines or foreign employment guidelines as applicable.
  • Sets personal objectives, provides fair and constructive feedback, assesses accurately employee performance, training needs, areas for improvement and possibility of future growth within the organization, and ensures training & development needs are addressed.
  • Develops a positive team dynamic to ensure high performance.
  • Leads the continuous improvement process in the team.


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