Coordinates all phases of customer order processing, including making equipment selections, quoting prices, scheduling, and invoicing.
Quotes each order according to training and experience in competitive bidding; obtains, analyzes and responds to inquiries in the form of a telex or verbal quotation in a professional and prompt manner.
Coordinates all customer orders, which includes notifying and coordinating technicians, transporting equipment and personnel to and from the job site, and keeping the shop supervisor informed of incoming work, ensuring compliance with established quality assurance procedures.
Advises customer previous to job start-up of all requirements for TDW equipment and personnel; continues close communication throughout job to resolve questions and needs from the field.
Consults with Services Engineering on non-routine job applications to obtain approval on application procedure; obtains final approval from Service Center Manager or Supervisor.
Monitors resale inventory and consumables in order to replenish stock and report HT&P business activity on a weekly and monthly basis.
Interprets customer's needs and understands technical questions related to TDW's equipment and services in order to answer customer inquiries regarding TDW's services, prices and projected service completion dates.
Ensures compliance with established quality control/assurance procedures while performing all the HT&P related processes. Pre-job Walk site visits (special applications or projects and priority customers), 3 times per month.
Bachelor's degree or equivalent experience. Minimum 3 years experience.
One to two years as a Services Coordinator.
Clear understanding of mechanical products and able to understand engineering terminology.
Good communication and human relation skills.
May be required to carry mobile phone, after regular hours, on weekends and holidays.
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