T. D. Williamson, Inc.

  • Senior Director of Quality

    Posted Date 3 months ago(2018-01-04 12:31 PM)
    Position ID
    United States
  • Overview

    Supports the Quality goals of customer satisfaction, creation of new capabilities and operational excellence by ensuring that TDW field services, and repair products meet the applicable codes, standards and specific customer requirements. This is accomplished by developing, implementing, monitoring and maintaining quality assurance & quality control processes in accordance with corporate policies, goals and objectives, corporate processes and systems, and the requirements of ISO 9001, ASME, regulatory agencies and/or customers.


    Global Quality (10%)


    • Strategic member of the Global Operations Leadership Team responsible for developing and implementing a global strategy and multiyear road map around Quality and Governance;
    • Supports the development and implementation of the Global QHSE Management System, along with the tooling / systems necessary to automate the collection, analysis and reporting of QHSE data;


    Quality System Development (25%)


    • Acts as Management Representative for the company wide Quality Management System adoption and ensuring the Quality Management System is maintained;
    • Ensures all departments are involved in reaching and maintaining all applicable certifications (ISO 9001, ASME, PED, CSA, NACE, OHAS etc.);
    • Monitors the programs to ensure all policies, procedures & processes are in place and performed as specified;
    • Develops strategy that includes procedures and quality-related training designed to promote a culture of quality adherence and continuous improvement as well as conformance with all applicable codes and requirements;
    • Manages the quality process activities in order to constantly improve efficiency and effectiveness.


    Quality Assurance/Quality Control (20%)


    • Develops, implements and monitors QA/QC procedures, inspection methods, NDE methods to ensure TDW products and field services meet applicable codes and customer’s requirements;
    • Directs the Quality team (including, as applicable, Quality Engineers, Quality auditors/inspectors, Quality Coordinators, Quality Technicians, Quality Analysts, Quality Administrators, and NDE personnel to develop processes, monitor performance, control quality and improve the conformity of processes, products and field services;
    • Partners with supply chain leaders on the strategy to develop the company’s supply base to enhance the quality of - Incoming components and materials to reduce the reliance on incoming inspection; manages incoming inspection plans, including sampling, skip-lot and dock to stock; - Field services sub-contractors to comply with all regulatory and TDW process and standards
    • Monitors compliance to the Quality Control Standards (acceptance and rejection criteria) to ensure that Quality personnel are consistently applying the standards;
    • Ensures internal and external (supplier, customer and accreditation) quality audits are conducted and corrective actions plans are created and executed;
    • Secures, maintains, interprets and retains appropriate quality records (including material certification, NDE and testing reports, etc) required by ISO, ASME, regulatory agencies, customers and/or TDW to validate the quality of TDW products;
    • Integral member in the acquisition of new equipment to facilitate inspection and testing as needed;
    • Aids in the development and management of quality and supplier performance database.

    Customer Satisfaction (20%)


    • Focuses on customer satisfaction as the primary driver of continuous improvement initiatives;
    • Meets with customers, or their representatives, as necessary to provide direction of TDW quality control activities;
    • Facilitates nonconformance review meetings to addresses internal nonconformance;
    • Reviews and evaluates all customer complaints and supervises the root cause analysis;
    • Participates in setting up and follows through on all corrective action plans;
    • Handles customer complaints and returns of goods in coordination with departments, leads the root cause analysis;
    • Represents the company with the Engineering Manager when customer audits are proceeded.
    • Leads/coordinates TDW recall campaigns



    Team Management and Development (25%)


    • Accountable for leading the Global Products and Field Services Quality team
    • Selects, evaluates, motivates and develops employees to ensure a qualified workforce necessary to meet company objectives, while complying with local employment guidelines;
    • Sets personal objectives, provides fair and constructive feedback, accurately assesses employee performance, training needs, areas for improvement and possibility of future growth within the organization, and ensures training & development needs are addressed;
    • Develops and contributes to a positive team dynamic to ensure high performance;
    • Directs the continuous improvement process within the team.


    Relationships with Others


    • Reports to the Vice President, Global Operations
    • Directly supervises a global staff of Quality professionals, consisting of both non-exempt and exempt level staff, including: Quality Supervisors, Quality Engineers, Quality Analysts/Technicians, Quality Coordinators; etc.
    • Works in collaboration with all other departments within TDW and TDW customers and suppliers;
    • Partners with senior leadership globally on aligning their organization with the strategic Quality objectives, identify and solve Quality issues, share best practices, and facilitate a Culture of Learning.


    Customer Orientation

    • Proactively partners with internal and external customers to understand their QHSE requirements, identify risks, solve problems and share best practices;
    • Responds to government agency and external customer requests for QHSE information and address compliance and certification requirements;
    • Represents TDW within relevant QHSE professional organizations, consensus groups and/or governmental agencies.



    • Bachelor of Science (4-year) degree from a regionally accredited college or university in Engineering discipline or other technical discipline (US) or Engineering master degree (Europe/India);
    • Minimum twelve (12) years of total QA and QC manufacturing and services experience as a Quality professional within country of reference in an ISO 9001 / TD 16949 / AS 9100 Quality System.
    • Minimum of five (5) years of direct leadership experience
    • Professional certification preferred: ASQ CQE (Certified Quality Engineering) certification (US) and/or Six-Sigma Green Belt or Six-Sigma Black Belt training / certification.
    • Proficient in written and spoken English to allow for effective interaction with global personnel.
    • Ability to travel up to 25% of the working time internationally; candidates will therefore need a passport or be able to get one within a month of the date of hire.
    • Strong grasp and understanding of Quality methods and tools (including, but not limited to: Six-Sigma, Lean. APQP, FMEA, supplier control, statistics, DOE, auditing, correction/preventive action, continuous improvement);
    • Ability to influence, inspire and motivate people who are not directly under his/her responsibility
    • Strong analytical skills and strategic thinking capability
    • Excellent Communication skills
    • Microsoft Office applications- Intermediate level


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